Having trouble accessing an ebook or course you've purchased from the FODMAP formula shop? Here are some things you can try!
Accessing your course on Teachable
All of my courses are hosted on the Teachable website.
If you purchased your course directly from Teachable
You would have been asked to create a Teachable profile during checkout. When you visit the teachable website, click “log in” in the top right corner of the screen.
You'll be asked to enter the email and password you used to sign up. You'll then be taken to a home page that shows any Teachable schools you're currently enrolled in. Click on The FODMAP FORMULA to enter my school. Then select “my courses” from the upper right-hand corner to access the courses you're enrolled in.
If you purchased your course from the FODMAP Formula Shop
You will receive an email from me confirming you've been enrolled in the course. This email will contain a link where you can create a Teachable profile to access your account. Once your Teachable account has been created, follow the steps above to access the course.
Accessing ebooks purchased in the FODMAP Formula Shop
All of the products sold in the FODMAP formula shop are digital. Some of these files are quite large, so they are stored on the Shopify platform as .zip files. Some products (like bundles) may include multiple ebooks in one .zip folder. Once you open the .zip folder, all of the files will be in .pdf format.
Where to find your download
When you purchase a product from the FODMAP Formula Shop, you should receive two emails. The first email is your receipt. The second email contains a link to each of your products. Please note, if you purchased a large file, like a bundle, it may take a few moments to receive your link.
If you do not receive your link within a few minutes, make sure to check your spam and promotional folders in case the email was filtered away from your inbox by accident.
How to access your download
Downloading onto a desktop or laptop (for windows) – Click the link in your email to download the .zip file into your “download” folder. Right-click the .zip file and select “extract all.” This will create a new folder containing the .pdf(s).
Downloading onto a desktop or laptop (for Mac) – Click the link in your email to download the .zip file into your “download” folder. Double click the .zip folder. This will create a new folder containing the .pdf(s).
Transferring files from your desktop or laptop to your tablet or phone – Once you have unzipped your .pdf(s), you can transfer them to a cloud-based storage platform like iCloud or Dropbox to access them from other devices. Alternatively, you can email the .pdf folder to yourself and open it directly on your mobile device.
Downloading on an iPhone or Tablet – Heads up, you need iOs version 11 or higher to download a link onto an iPad or iPhone. Make sure you've updated your phone to the most recent version before attempting your download. If your phone doesn't support iOs 11 or higher, you may need to install a free app to open it. Or you'll need to download it on your computer and transfer the file to your mobile device.
To open a file on your mobile device, click the link to download the .zip folder, then hold down the .zip folder icon with your finger until a menu opens. Choose “extract” from the menu, then “preview contents” and save the file to the location you choose.
My file isn't opening!
All of the ebooks sold in the FODMAP Formula Shop are .pdfs. If you can't open your file, try downloading it using a different browser, making sure you have good internet speed and making sure you have the most up-t0-date copy of Adobe Acrobat.
If you're still having issues, shoot me an email at [email protected] and I'll make sure you receive your products as soon as possible.
